Delivery & Payment

Ordering

Please place your order at http://www.fulleaf.my or by email to info@fulleaf.my.
You will receive an order confirmation email with your order number.

Payment Options

Now you can purchase your favorites product from Fulleaf.My by using online payment or offline payment as below.

Financial Process Exchange (FPX)

FPX (Financial Process Exchange)
FPX (Financial Process Exchange) is an online payment option by MyClear that allows consumers to make real time online payments using their current or savings account. All they need is an Internet Banking account with any of FPX participating banks. The participating banks are Maybank, CIMB Bank, RHB Bank, Public Bank, Hong Leong Bank and Bank Islam.

We also accepts FPX payment method as it is an ideal payment solution for customers who does not have a credit card. All that is needed to make an online payment here is an online banking account *. Payment is directly linked and connected to the customer's specified online banking account. Transactions are usually instant and fast.

Supported Bank
online payment through Maybank2Uonline payment through Hong Leong Connectonline payment through RHB Now
online payment through Bank Islamonline payment through PB-e-Bank.com by Public Bankonline payment through CIMB Clicks

Payments made before 12 noon (12:00PM) are instant, while payments made after 12 noon shall only be received by Fulleaf.My on the business day. Therefore orders shall only be processed when the payment is received.

For more details visit : www.meps.com.my
* Visit your local bank websites on how to enable your online banking service.

Cash Bank-in

You may bank-in cash or cheque into the selected bank account below::

Bank: CIMB Berhad

Account Name: SNC TEA TIME SDN BHD

Account Number: 80 01026421

Business Reg No.: 1073288-U

IMPORTANT:
Once you have successfully bank-in the amount, please send an email info@fulleaf.my with the bank-in slip and stated Order No. Please keep the bank-in slip as your proof of payment and we may ask for it any time in order to process your order and verification.

NOTE:
If you choose to email us when the payment is made, kindly provide the full details shown on the bank-in slip. We require you to provide the following : Branch Location, Date & Time, Transaction No., Amount. Also kindly provide the Order No (you can check this in your Order History in "My Account") and your Email.

Online Fund Transfer

For online banking user, kindly transfer the required amount to:

Bank: CIMB Berhad

Account Name: SNC TEA TIME SDN BHD

Account Number: 80 01026421

Business Reg No.: 1073288-U

IMPORTANT:
When the payment is successfully made, please send us a Print Screen of the payment details page to info@fulleaf.my. Please keep a hard copy of the successful transaction information once the fund transfer is completed for future reference and may be needed for order payment verification by us anytime.

NOTE:
You may key-in the order number at Reference during the Online Fund Transfer. Extra Bank charge may apply, you may refer to your home bank for more information about the service charge.

Offline Cash Payment by MOLPay Cash @ 7 Eleven
buy online pay at 7 eleven MOLPay CASH - A great way for customers without a debit/credit card, Internet banking, and also those who experienced frauds to pay with cash at various 7-Eleven stores in Malaysia.

7-Eleven Malaysia, the country’s largest convenience store chain come together for an innovative payment option. You can now pay cash at the nearest 7-Eleven outlets for items they bought online.

Cash Payment at selected 7-11 (7-Eleven) stores in Malaysia.
This method allows customer to pay by cash at 7-Eleven store nearby you.

MOLPay Cash @ 7-Eleven Flow Chart

Cash Payment at selected 7-11 (7-Eleven) stores in Malaysia.
This method allows customer to pay by cash at 7-Eleven store nearby you.

After the payment reference is generated (Bar Code), you have 48 hours to make the payment, otherwise void.
Your order will automatically change to "PAID" and items will reserve for you once payment paid successfully via MOLPay CASH.
You MAY notify us once you have paid by Email your payment receipt to info@fulleaf.my, write together with your Name, Order ID and Total Amount.

NOTE:

A Processing Fee of MYR1.06 will be charged upon cash payment at 7-Eleven store. The fee is charged per order and is non-refundable.
Fulleaf.My reserved the right to cancel your order if no payment proceed after 24 hours from the order is placed.
No stock can be reserved until successful payment is received by Fulleaf.My

WebCash Account

WebCash Account Online Service Flow Chart
Webcash account is a prepaid account that allows users to pay for online and offline purchases. There is no age restrictions and you can top-up your Webcash account through our various top-up channels.

More info: https://webcash.com.my/online-payment-service

Return & Refund Policy

We strictly do not allow any return or refund of the product purchased. However any return or refund can be allowed on case to case. Please send email to us about the return request.

Products can be returned in compliance of below:-

  • Products must be in the we received is in the original box and/or packaging
    Original packaging including undamaged boxes or packaging, without scratched surfaces.

Please send us an email with the detail of the order no, products items, reason product to be returned or exchanged.

Return or exchanged only can via courier service, as we do not honor any walk in. Please bearer the courier service charge for the return.

We strictly avoid refunding cash values, therefore refund will be made by mean of credit storing in the form of voucher which will send via email.

Cancellation

We will cancel a purchased if the product is not available for any reason, anyhow we will notify you before cancellation and we will arrange return of payment that you made.

All orders confirmed via the Purchase Confirmation will not be allowed to be cancelled unless otherwise stated through a written confirmation from our customer care department.

Shipping Rates & Policies



Flat Rate of RM 6.00 with Any Purchase for delivery within West Malaysia.
Flat Rate of RM 8.00 with Any Purchase for delivery within East Malaysia.
FREE delivery for Purchase Above RM80.00 applicable for delivery within West Malaysia.
FREE delivery for Purchase Above RM150.00 applicable for delivery within East Malaysia.

1. We process and delivery orders daily (business day). Orders made after 12:00pm will be processed on next business day.

2. Please allow 5 ~ 7 business days for your order to arrive within the Malaysia.

Refer to the following rate for all Fulleaf pos office options rates:

Postlaju Pos Laju: www.poslaju.com.myPos Laju Hotline: 1-300-300-300

By Weight:

1. WEST MALAYSIA

2. EAST MALAYSIA

Order Weight

Delivery Fee (RM)

Order Weight

Delivery Fee (RM)

First  kg

RM 6.90

First kg

RM 13.00

Every following kg

RM 3.50

Every following kg

RM5.80

** Delivery is only within Malaysia.

** All Prices are quoted in Malaysia Ringgit (RM).

 * Promo delivery are using Pos Malaysia FlexiPack (without tracking number) or Pos Express or SkyNet or Direct Delivery

Track your orders

Once your orders have been picked up courier service, tracking number would be available and you can track the delivery status in your member page.

If you have any concerns, please do not hesitate to contact Customer Service at
info@fulleaf.my.